This Cookie Policy explains how RetenVue uses cookies and similar technologies when you visit retenvue.com.
It explains:
- What cookies are
- Which types of cookies we may use
- Why we use them
- How long they may remain on your device
- How you can manage your preferences
- How browser-based privacy signals are handled
This Cookie Policy should be read together with our Privacy Policy and Terms of Service.
1. About RetenVue
RetenVue provides email retention strategy, lifecycle automation, campaign production, customer segmentation, deliverability support, reporting, and related services for ecommerce brands.
Questions about this Cookie Policy can be sent to:
RetenVue
Phone: 843 (309) 1633
Email: hey@retenvue.com
Headquarters: 404 Lexington Ave, Brooklyn, New York 11216
3. Similar Technologies
This policy also covers technologies that perform functions similar to cookies, including:
- Tracking pixels
- Tags
- Scripts
- Software development kits
- Local storage
- Session storage
- Device identifiers
- Advertising identifiers
- Log files
- Embedded content
- Email pixels
We refer to cookies and these similar technologies collectively as “cookies” in this policy.
4. First-Party and Third-Party Cookies
First-party cookies
First-party cookies are set by RetenVue or through the retenvue.com domain.
They may support:
- Website security
- Forms
- Session management
- Preference storage
- Analytics
- Website functionality
Third-party cookies
Third-party cookies are set by another company whose technology is used on the RetenVue website.
These providers may support:
- Website analytics
- Scheduling
- Embedded video
- Form processing
- Advertising measurement
- Conversion tracking
- Retargeting
- Fraud prevention
- Website performance
Third-party providers may process information according to their own privacy policies.
5. Session and Persistent Cookies
Session cookies
Session cookies normally expire when you close your browser.
They may be used to:
- Keep a website session active
- Support form submissions
- Maintain security
- Remember temporary actions
Persistent cookies
Persistent cookies remain on your device for a defined period or until you delete them.
They may be used to:
- Remember preferences
- Store consent choices
- Recognize returning visitors
- Measure website performance over time
- Support analytics or advertising where permitted
The exact duration depends on the cookie and the provider that sets it.
9. Cookie Preferences
You can manage available cookie choices through RetenVue’s preference center.
The preference center provides the following controls:
- Accept All
- Reject Optional
- Save Preferences
- Strictly Necessary Cookies
- Functional Cookies
- Analytics Cookies
- Advertising Cookies
Strictly Necessary Cookies remain active where required for website operation.
Other categories follow your saved preferences and applicable law.
Your preferences may be stored in a necessary cookie or local-storage record so the website can remember them.
10. Changing or Withdrawing Your Choice
You can change your cookie preferences at any time by selecting in the website footer.
Changing your preferences applies to future cookie activity.
Previously collected information may still be retained where permitted by law and described in the Privacy Policy.
Deleting your browser cookies or local storage may also delete your saved preferences. If that happens, the website may ask you to choose again.
Preferences may need to be selected separately for different:
- Browsers
- Devices
- Browser profiles
11. Regional Consent
Cookie behavior may vary depending on your location and applicable law.
United States
Where required by US state privacy law, RetenVue provides a way to opt out of:
- Sale of personal information
- Sharing for cross-context behavioral advertising
- Targeted advertising
RetenVue may also recognize supported browser-based privacy signals where required.
European Economic Area, United Kingdom, and similar regions
Where applicable law requires prior consent, optional cookies remain disabled until the visitor makes a choice.
This may include:
- Functional Cookies
- Analytics Cookies
- Advertising Cookies
Visitors can reject optional cookies as easily as they can accept them.
12. Global Privacy Control
Some browsers and browser extensions support Global Privacy Control.
Where required by applicable law, RetenVue treats a recognized Global Privacy Control signal as a request to opt out of:
- Sale of personal information
- Sharing of personal information
- Targeted advertising
The signal may apply only to the browser or device sending it.
If you use multiple browsers or devices, you may need to enable the signal or update on each one.
13. Do Not Track
Some browsers provide a separate “Do Not Track” setting.
There is currently no single accepted standard for how websites should respond to Do Not Track signals.
The RetenVue website may not respond to that setting.
This does not affect RetenVue’s handling of recognized Global Privacy Control signals where required by law.
14. Browser Controls
Most browsers allow you to:
- View stored cookies
- Delete cookies
- Block all cookies
- Block third-party cookies
- Receive a warning before a cookie is stored
- Clear cookies when the browser closes
The exact controls depend on your browser and device.
Blocking all cookies may affect:
- Forms
- Scheduling
- Saved preferences
- Embedded media
- Website security
- Other website functions
Browser controls operate separately from the RetenVue preference center.
15. Advertising Choices
Depending on the advertising providers used on the RetenVue website, you may also be able to control advertising preferences through those providers or recognized industry opt-out tools.
Using an advertising opt-out does not necessarily stop all advertising.
It normally stops or limits advertising based on information collected across websites or services.
You may still see contextual or non-personalized advertising.
16. Email Tracking
RetenVue marketing and service emails may include tracking pixels or tracked links.
These technologies may help us understand:
- Whether an email was delivered
- Whether an email was opened
- Whether a link was clicked
- Which communication led to a website visit
- Whether a recipient unsubscribed
You can stop marketing emails by using the unsubscribe link included in the message.
Unsubscribing from marketing does not stop necessary service, billing, security, or legal communications.
Some email applications may allow users to block images or limit tracking.
17. Third-Party Content
The RetenVue website may include content or tools provided by third parties.
Examples may include:
- Videos
- Scheduling tools
- Forms
- Maps
- Social media content
- Communication tools
These services may set cookies or collect information when you interact with them.
RetenVue does not control every cookie set directly by a third party.
Review the relevant provider’s privacy and cookie information before using an optional third-party feature.
18. Client Websites
This Cookie Policy applies to the RetenVue website.
It does not govern cookies used on a client’s website, ecommerce store, email platform, or other business system.
RetenVue clients are responsible for:
- Their own cookie notices
- Their own consent systems
- Their own privacy policies
- Their own tracking technologies
- Their own compliance obligations
Questions about cookies on a client’s website should be directed to that client.
20. Retention
Different cookies remain on a device for different periods.
A cookie may expire:
- When the browser closes
- After a short security period
- After a saved preference period
- After an analytics or attribution period
- When you delete it
- When the provider removes it
- When RetenVue changes or removes the related technology
The preference center displays the available duration for each verified cookie or technology.
21. Updates to This Cookie Policy
RetenVue may update this Cookie Policy when:
- Website technologies change
- Providers change
- Cookie purposes change
- Legal requirements change
- RetenVue changes how it measures website or marketing activity
The updated version will show a new “Last updated” date.
Material changes may also be communicated through the website or consent interface where required.
22. Contact RetenVue
Questions or concerns about this Cookie Policy can be sent to:
RetenVue
Phone: 843 (309) 1633
Email: hey@retenvue.com
Headquarters: 404 Lexington Ave, Brooklyn, New York 11216
You can also review our:
- Privacy Policy
- Terms of Service
- preference center